Get in Touch With Us
Got a question about one of the Canadian online casinos we cover, spotted something that needs updating, or just want to tell us how we're doing? This page explains the best way to reach Online Casinos Canada and what you can expect once you do.
The Best Way to Reach Our Team
Email is the most reliable route to us. Send your message to [email protected] and a member of our team will read it — every message gets a real reply from a person, not an automated response. We aim to get back to you within a couple of working days, though enquiries around new casino launches or bonus updates can occasionally take a little longer to answer properly.
If you can, mention the topic of your message in the subject line. Whether it relates to a specific brand, a payment method comparison, or a licensing question, a bit of context helps us route it to the right person and answer it faster.
What We Can Help You With
- Questions about our reviews and ratings — If you'd like more detail on how we assessed a particular Canadian online casino, or how a brand's payout speed, bonus terms, or game library compares to another, ask away.
- Corrections and updates — Online casino offers, wagering requirements, and licensing details change often. If something looks out of date — an expired bonus, a changed deposit limit, a brand that's no longer accepting Canadian players — let us know and we'll look into it.
- Suggestions for future coverage — If there's a Canadian casino, payment method, or topic you'd like to see us cover in more depth, including areas like non-GamStop casinos, we're happy to hear it.
- Partnership or editorial enquiries — If you represent a gambling operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know needs support around gambling behaviour, tell us in your message and we'll point you toward organisations that can help.
What We Can't Do Over Email
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity documents, resolve a dispute over a specific bet, or access your account with any of the brands featured on this site. For those matters, the fastest route is always the support team of the casino itself — most Canadian-facing sites offer live chat directly from your account dashboard.
Where a question is about our own coverage, ratings methodology, or content accuracy, that's exactly what we're here for.
Before You Write In
A few quick checks can sometimes save you a wait for a reply:
- If your question is about a bonus offer, check whether it's still listed as current on the relevant casino's page — offers on this site are reviewed regularly but promotions do change.
- If you're unsure whether a brand accepts players from your province, that's worth asking us directly, since availability across Canada can vary by operator.
- If your enquiry concerns account access, deposits, or withdrawals at a specific casino, contacting that casino's own support team directly will get you a faster, more useful answer than writing to us.
How We Use Your Feedback
Reader input genuinely shapes what we publish and how we rank the casinos on this site. If a bonus turned out to have different terms than we described, if a payment method didn't work the way we said it would, or if a casino's app behaved differently than expected, we want to know. Corrections get reviewed and, where warranted, reflected in the relevant page.
Thanks for taking the time to read this far — we look forward to hearing from you.